TDLR Contact Information

Texas Department of Licensing and Regulation
920 Colorado
Austin, Texas 78701

Mailing Address:
Texas Department of Licensing and Regulation
P.O. Box 12157
Austin, Texas 78711

Telephone: (512) 463-6599
Toll-Free (in Texas): 800-803-9202
Fax: (512) 475-2871
Relay Texas-TDD: (800) 735-2989

The Texas Department of Licensing and Regulation

TDLR's Vision

To be the leader in public service, customer satisfaction, and innovation.

TDLR's Mission

The mission of the Texas Department of Licensing and Regulation is to honor the trust of all Texans, ensure public safety and consumer protection, and provide a fair and efficient regulatory environment.

TDLR's Philosophy

  • Serve the public best by regulating in an open, fair, and consistent manner;
  • Serve the citizens of Texas responsibly with maximum efficiency and transparency;
  • Honor everyone’s right to be heard by providing opportunities for participation for all our customers and employees;
  • Provide the highest level of customer service;
  • Develop leaders who model and foster our Core Values;
  • Embrace change and innovation while never compromising quality;
  • Create efficient and cost-effective partnerships with private and public sectors;
  • Cut costs and reduce waste wherever possible, ensuring wise use of public resources; and
  • Value the dignity and worth of our customers and employees.

 

Report Violations or File Complaints Online

 

small image of state of texas with horizontal line on each side