Texas Department of Licensing and Regulation

COMPLAINT FORM

NOTICE
In the event an investigation is opened Enforcement procedures require a copy of the complaint and all associated documentation be forwarded to the Respondent including your name and contact information.
If you wish to file your complaint anonymously to ensure your identity is not revealed, you must leave section ‘B’ (You, as the complaining party) blank.
Under the Texas Public Information Act, the complainant’s identity is subject to being revealed.
If the complaining party files anonymously they will not receive automated status updates.

In order for the Texas Department of Licensing and Regulation to pursue an investigation of your Vehicle Storage Facility complaint please provide all documentation and information related to your complaint. If your complaint does not contain enough information for the Department to make a determination that a violation has occurred, your complaint may not be opened for investigation.

When completing section D of this form, important information to support your complaint may include:

  • complete explanation of your complaint
  • name, address, telephone number, and license number of tow company and storage facility
  • date, time and location of accident, tow, and/or storage of vehicle, etc.
  • reason your vehicle was taken to the vehicle storage facility
  • names of persons who gave or refused to give you information about the vehicle
  • names, addresses, and telephone numbers of any involved insurance companies
  • names, addresses, and telephone numbers of any witness you mention in your complaint
Documentation to support your complaint may include: (Please do not send original documents. All documents you send us will be scanned, electronically saved, and then destroyed.)
  • accident or police reports
  • business cards
  • copies of correspondence to and from insurance company regarding claims
  • damage estimates
  • receipts/invoices
  • notice of rights (this may be on either side of receipt or separate document)
  • notification letters
  • photographs (showing violation alleged)
  • written statements made to police, or insurance company
Please submit additional documentation in support of your complaint to the Department by fax (512)539-5698 or mail to TDLR, Enforcement Division, P.O. Box 12157, Austin, Texas 78711. Please do not send original documents. All documents you send us will be scanned, electronically saved, and then destroyed. Submitted documentation can only be received via e-mail, fax or regular mail. Attachments cannot be submitted with this link.


A.    If you answer yes to this question, you are required to supply your name and full address in Section B of this form.
  Would you be willing to testify if this case results in a hearing?

  Type of Complaint: Vehicle Storage Facility 
B.    You, as the complaining party:
  Name: 
  Company: 
  Address: 
  City:     State:   Zip:  
  Work Phone:      Home Phone:    Mobile Phone:
  Fax:      E-mail:

C.    The person or firm you are complaining about:
  Name: 
  Company Name: 
  Physical Address: 
  City:     State:   Zip:  
  Mailing Address: 
  City:     State:   Zip:  
  Office Phone:      Fax:     Mobile Phone:
  E-mail:      License or Registration #:

D.   
EXPLANATION: Describe your complaint in detail. Please note that if you exceed 5000 characters, your complaint will not be submitted in its entirety. You have characters left.
         
Please hit the Submit button to get a Verification Page and continue the complaint process.
     

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