Consumer Information About Digitally Prearranged Services

All services must be provided by an appropriately licensed individual. You may verify licenses here.


History

House Bill (HB) 2847, passed by the 86th Texas Legislature in 2019, allows certain barbering and cosmetology services to be scheduled through a digital network. The services must be performed by a licensed barber or cosmetologist and may be performed at a location that is not licensed by the Texas Department of Licensing and Regulation as a cosmetology salon or barber shop. The bill added Sec. 1603.208. Digitally Prearranged Remote Services to the Occupations Code and went into effect on September 1, 2019.

The Texas Commission of Licensing and Regulation adopted rule amendments and new rules to implement the legislative changes in March 2020.


Prior to Service

The remote service business must provide you with the following information through their digital network prior to any service being performed:

  • first and last name of licensee providing service
  • license number, certificate of registration, or permit number of licensee providing service
  • photograph of the licensee who will be providing service
  • remote service business’ website address and telephone number
  • TDLR’s website address and telephone number
  • notice that the client may contact TDLR to file a complaint against the remote service business or licensed individual performing the service

Digitally Prearranged Remote Services

All digitally prearranged remote services must be provided by an appropriately licensed person who is practicing within the scope of the individual’s license.

Before a licensee provides a digitally prearranged remote service, the remote service business and the licensee must ensure that all implements and supplies have been cleaned, disinfected, and sanitized or sterilized in accordance with applicable laws and rules.

A remote service business and licensee performing remote services must ensure compliance with all safety and sanitations requirements related to the digitally prearranged remote services being provided.

Allowable Services

  • haircutting
  • hairstyling
  • wigs and artificial hairpieces
  • weaving a person's hair by thread and needle or attaching by clamps or glue
  • arranging, beautifying, shaving with a safety razor, styling, or trimming a person’s mustache or beard
  • beautifying a person's face, neck, or arms using, antiseptic, tonic, lotion, powder, oil, clay, or cream
  • removing superfluous hair on the face using tweezers
  • massaging, cleansing and treating person’s hands or feet for polish change manicures and pedicures, and non-whirlpool foot basin pedicures only
  • applying semi-permanent, thread-like extensions composed of single fibers to a person's eyelashes

Prohibited Services

  • coloring
  • processing
  • bleaching
  • dyeing
  • tinting
  • cosmetic preparations including, but limited to, depilatories, sugaring, and waxing
  • portable whirlpool foot spa pedicures

Receipt for Service

The remote service business must, within a reasonable amount of time after the appointment, provide you with a receipt that includes the following:

  • date the service(s) was provided
  • description of the service(s)
  • first and last name of the licensee who performed the service
  • license, certificate of registration, or permit number of the person who provided the service
  • remote service business’ website address and telephone number
  • a link to file a complaint with TDLR
  • TDLR’s website address and telephone number
  • notice that the client may contact TDLR to file a complaint against the remote service business or licensed individual performing the service

File a Complaint

You may file a complaint against a remote service business or licensee who provided your remote service with TDLR here.