Complaint Form

COMPLAINT FORM

NOTICE

In the event an investigation is opened Enforcement procedures require a copy of the complaint and all associated documentation be forwarded to the Respondent including your name and contact information.
If you wish to file your complaint anonymously to ensure your identity is not revealed, you must leave section ‘B’ (You, as the complaining party) blank.
Under the Texas Public Information Act, the complainant’s identity is subject to being revealed.
If the complaining party files anonymously they will not receive automated status updates.

NOTE: If you feel your vehicle should not have been towed without your consent you may request a hearing with any Justice of the Peace court in the county from which the motor vehicle was towed. This hearing must be requested within 14 business days (not including Saturdays, Sundays and legal holidays) of the date the vehicle owner receives notice from the vehicle storage facility holding the vehicle. Please refer to your receipt for that information. For more information about your rights as a vehicle owner, refer to the Texas Occupations Code, Chapter 2308, Subchapter J. (Rights of Owners and Operators of Stored or Booted Vehicles).

In order for the Texas Department of Licensing and Regulation to pursue an investigation of your Vehicle Towing complaint please provide all documentation and information related to your complaint. If your complaint does not contain enough information for the Department to make a determination that a violation has occurred, your complaint may not be opened for investigation.

When completing section D of this form, important information to support your complaint may include:

complete explanation of your complaint
name, address, telephone, and license number of tow company and storage facility
date, time and location of accident, tow, and/or storage of vehicle, etc.
reason your vehicle was towed
names of persons who gave or refused to give you information about the vehicle
names, addresses, and telephone numbers of any involved insurance companies
names, addresses, and telephone numbers of any witness you mention in your complaint

Documentation to support your complaint may include: (Please do not send original documents. All documents you send us will be scanned, electronically saved, and then destroyed.)

accident and police reports
receipts
business cards/advertisements
copies of correspondence to and from insurance company regarding claim(s)
notification letters
photographs (parking lots, entrances and any signs posted)
written statements made to police, or insurance company
damage estimates
copies of all documentation given to you by the towing company

Please submit additional documentation in support of your complaint to the Department by fax (512)539-5698 or mail to TDLR, Enforcement Division, P.O. Box 12157, Austin, Texas 78711. Please do not send original documents. All documents you send us will be scanned, electronically saved, and then destroyed. Submitted documentation can only be received via e-mail, fax or regular mail. Attachments cannot be submitted with this link.

A.	If you answer yes to this question, you are required to supply your name and full address in Section B of this form.
	Would you be willing to testify if this case results in a hearing?	YesNo

Type of Complaint: Vehicle Towing
B.	You, as the complaining party:
	Name:
	Company:
	Address:
	City:	State: Zip:
	Work Phone:	Home Phone: Mobile Phone:
	Fax:	E-mail:

C.	The person or firm you are complaining about:
	Name:
	Company Name:
	Physical Address:
	City:	State: Zip:
	Mailing Address:
	City:	State: Zip:
	Office Phone:	Fax: Mobile Phone:
	E-mail:	License or Registration #:

EXPLANATION: Describe your complaint in detail. Please note that if you exceed 5000 characters, your complaint will not be submitted in its entirety. You have characters left.

Please hit the Submit button to get a Verification Page and continue the complaint process.

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