Office of Project and Transformation Management - Continuous Improvement Specialist - Manager Analyst III

  • Posting Number: 0409-21
  • Group/Step: B22 Position: 154
  • Opening Date: 04/26/21
  • Closing Date: until filled
  • $59,028- $67,488 annually

Job Description

The Management Analyst is selected by and responsible to the Chief Transformation Officer (CTO) and performs advanced professional administrative and policy analysis work for the Office of Project and Transformation and the Licensing Division. Duties include performing organizational, policy, and statistical analysis and studies; evaluating systems, procedures, policies and/or operations, recommending improvements for efficiency and effectiveness; and, preparing for implementation of new systems, procedures, or organizational changes in support of proposed projects. This is a unique role in that it is shared up to but no more than half-time with the Licensing Division. Work also includes conducting specialized research projects; preparing complex reports; analyzing performance measures and workload statistics; and coordinating data validation processes. Work requires collaborating with other divisions within the agency. This position my train others. Work is performed under limited supervision with considerable latitude for the use of initiative and independent judgment.

Essential Duties

  • Investigates and researches new or improved business and management practices for application to agency programs or operations and develops recommendations for improvement or corrective action to standardize or improve systems.
  • Conducts or assists with special studies to define problems and provide a basis for management decisions; develops recommended solutions.
  • Plans, develops, coordinates, directs and implements research projects and organizational studies of work problems.
  • Collaborates in process improvement activities, including assisting in documentation of current practices, recommendation for improvements, documentation and implementation of changes, and measurement of benefits to the agency.
  • Interprets historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated for the Licensing Division.
  • Compiles, analyzes and interprets the Licensing Division’s monthly performance measures reports. Participates in the development of measure projections for the Strategic Plan and Legislative Appropriations Request.
  • Develops new or modifies existing administrative program policies, procedures, goals, and objectives.
  • Reviews and evaluates agency operations to ensure compliance with program policies, procedures and statutes and investigates and researches business practices and industry developments to improve agency operations.
  • Constructs workflow charts and diagrams; studying system capabilities; writing specifications.
  • Prepares, coordinates or oversees the preparation of complex reports for the Licensing Division.
  • Performs data validation activities and communicates results to appropriate Licensing Manager. Works with Licensing Managers to analyze processing errors and develop or recommend changes to training guidelines and procedure manuals.
  • Advises management on agency studies by identifying priorities and defining study scope, purpose, objectives, time frames, and resource requirements.
  • Develops solutions to organizational issues and concerns, develops organizational change strategies and plans or conducts training for their implementation.
  • Reviews and evaluates information on service delivery system methods, outputs, and activities to identify gaps in resources and recommend improvements.
  • Interprets historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated.
  • Serves as a liaison between stakeholders and users.
  • Performs or oversees the collection and analysis of data for studies related to the assessment of organizational, procedural or operational systems of the agency.
  • Prepares comprehensive reviews of literature, statutes, rules or policies and completes reports, studies, and specialized research projects.
  • Designs, evaluates, recommends, and approves changes to forms and reports.
  • Prepares comprehensive technical records and reports to present, interprets data, identifies alternatives, and makes and justifies recommendations.
  • Trains others in process improvement methodologies.
  • May develop policy and procedure manuals.
  • May coordinate the work of others.
  • Complies with division and agency training requirements.
  • Demonstrates a spirit of teamwork, offering positive and constructive ideas, encouragement and support to other members of the staff and team, while upholding the agency’s core values.
  • Keeps management appropriately informed of ongoing activity and critical matters affecting the operation and well-being of the agency.
  • Adheres to all Texas Department of Licensing and Regulation Personnel Policies and performs other duties as assigned.

Minimum Requirements

Three (3) years’ experience in performing organizational studies, process and procedure development, and/or data and policy analysis required. Knowledge of computer operations and related procedures preferred. Knowledge of computer programming languages preferred. Graduation from an accredited four-year university with course work in business or public administration, project management, computer science, statistical analysis or research methodology preferred and may substitute for one (1) year of the experience requirement. Experience preferred in conducting business research, analyzing data for LEAN Six Sigma projects, and/or the applied Theory of Constraints.

Preferred Qualifications

  • Extensive experience managing the development of workflow processes.
  • Experience developing policies and procedures.
  • Strong leadership, organization, and communication skills.
  • Certification: PMI Professional in Business Analysis (PMI-PBA), Certified Business Analysis Professional (CBAP), or ITIL Continual Service Improvement, Six Sigma Green Belt or higher.

Veterans, Reservists or Guardsmen with an MOS or additional duties that fall in the fields of 37F Psychological Operations Specialist, IS Intelligence Specialist, 8016 Special Technical Operations (STO) Administrator, 14FX Information Operations or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply.

Additional Military Crosswalk information can be accessed at:


The successful candidate will have: Knowledge of organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures; of methods and procedures analysis techniques; of work simplification methods; of forms and records design and control procedures; and of statistical analysis. Knowledge of the principles and practices of public administration; and, of licensing practices and terminology. Skilled in the use of computers and other office equipment. Advanced skill in the use of Microsoft Office, including Excel, PowerPoint, Word and Outlook; in Internet research; and in the creation and use of electronic databases. Excellent communication skills in the contexts of telephone contacts, in-person contacts, testifying in court, and public speaking. Excellent writing skills. Ability to evaluate problems; to develop alternative solutions; and to oversee studies. Ability to design programs or training; to prepare concise reports; and to plan, assign, and/or supervise the work of others. Ability to plan, organize, and oversee research projects; to conduct quantitative and qualitative research, and to analyze data and apply deductive reasoning. Ability to analyze workloads, work processes and trends of the work unit, and to identify measures or indicators of the unit’s performance. Ability to establish priorities, goals and objectives; to devise solutions to administrative problems; and to develop, explain and evaluate administrative policies and procedures. Proficiency in drafting complex statistical reports, and business correspondence. Ability to handle confidential information appropriately; to establish and maintain effective working relationships; and, to provide professional, friendly, caring customer service to all customers. Ability to demonstrate independent thinking and decision making. Ability to plan and manage multiple tasks or courses of action simultaneously and respond to rapidly changing situations and priorities.

Applications may be downloaded from TDLR’s website

E-mail or fax applications to: TDLR, Human Resources Office, Austin Texas 78711, Fax (512) 475-3377. E-mail Resumes will not be accepted in lieu of State Applications.  Applications not completely filled out may be rejected.  Only typed applications will be considered.

This job is covered by the Fair Labor Standards Act (FLSA).


TDLR provides a total compensation package that enables us to attract, motivate, and retain highly skilled and talented employees, including a merit system, full use of salary ranges, performance awards, retention and recruitment bonuses.

TDLR participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

In compliance with the Americans with Disabilities Act (ADA), TDLR will provide reasonable accommodation during the hiring and selection process for individuals with a disability. If you need assistance completing the application, contact TDLR Human Resources at 512-463-7184. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview

Benefits Available to TDLR Employees

In addition to a positive and supportive work environment, The Texas Department of Licensing and Regulation offers a strong benefits package.

  • State-paid health and life insurance plans for you;
  • Optional dental plan and health insurance for your family members;
  • State retirement matching contribution;
  • Optional 401K and 457 Plans;
  • Flexible health and dependent day care accounts;
  • Optional term life insurance for you and your dependents;
  • Short and long term disability insurance for you;
  • Voluntary AD&D insurance;
  • Retirement through the Employees Retirement System (ERS);
  • Long Term Care Insurance;
  • Longevity Pay;
  • Direct Deposit;
  • Optional after tax-contributions to a 529 Texas College Investment Plan;
  • Paid sick leave accrues from your first day at work;
  • Sick Leave Pool for catastrophic illnesses and injuries;
  • Workers’ Compensation;
  • Family Medical Leave;
  • Military Leave;
  • Jury Duty Leave;
  • Smoke-free workplace;
  • Confidential and personalized Employee Assistance Program services;
  • Tuition Reimbursement Program;
  • Career Paths that ensure professional growth and advancement within the agency;
  • On-the-job and cross-training to develop job related skills and enrich professional growth;
  • Wellness programs and activities such as yoga and massage therapy;
  • Employee and family-friendly workplace;
  • Flexible/Compressed work schedules;
  • Paid vacation accrues from your first day worked;
  • Active charitable employee associations;
  • Length of Service awards;
  • Generous holiday schedule;
  • Employee Recognition Programs;
  • Casual dress; and
  • A progressive agency culture that promotes open communication, efficiency, transparency and trust.

Staff Compensation Information, as required by Government Code, Section 659.026.