Enforcement - Management Analyst - (Management Analyst III)

  • Posting Number: 0501-21
  • Group/Step: B22, Position: 284
  • Opening Date: 05/10/21
  • Closing Date: until filled
  • $51,614.04 - $65,268 annually

Job Description

The Enforcement Management Analyst is selected by and responsible to the Director of Enforcement (Director) and performs advanced organizational, policy, and statistical analysis; research; and reporting. Work primarily involves performing and overseeing organizational studies; evaluating systems, procedures, policies and operations; and reviewing procedure manuals to assist management in operating more efficiently and effectively. Work also includes specialized research projects; preparing complex reports; and analyzing performance measures and workload statistics. Work requires frequent contact with the public and other divisions within the agency. Work is performed under limited supervision with considerable latitude for the use of initiative and independent judgment.

The position is located at the North Campus 1106 Clayton Lane Austin, TX 78723

Essential Duties

  • Plans, develops, coordinates, implements, and directs research projects and organizational studies of work problems relating to the Enforcement Division.
  • Develops solutions to organizational issues and concerns, develops plans for organizational change and conducts training for their implementation, including implementation of new legislation.
  • Advises management on studies by identifying priorities and defining study scope, purpose, objectives, time frames, and resource requirements.
  • Interprets historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated.
  • Reviews and evaluates new or improved business and management practices for application to agency programs or operations.
  • Reviews and evaluates recommendations for improvement and corrective action to standardize or improve organizational systems.
  • Compiles, analyzes and interprets the Enforcement Division’s monthly performance measures reports. Participates in the development of measure projections for the Strategic Plan and Legislative Appropriations Request.
  • Evaluates business practices and industry developments and makes recommendations for possible agency application.
  • Conducts or oversees statistical and investigatory research. Collects, compiles, and analyzes data. Uses statistical methods and relational databases to analyze data sets. Provides consultation and technical advice on research and analytical techniques.
  • Prepares, coordinates or oversees the preparation of complex reports for the Director and the Executive Office.
  • Calculates and evaluates statistics related to workloads for the Enforcement Division and assists the Director in establishing targets for measuring success.
  • Assists the Director in the development, monitoring, and evaluation of Enforcement Division policies, procedures, and goals.
  • Assists the Director in preparing for meetings, including but not limited to all industry meetings, commission meetings, advisory board meetings, director meetings, and division meetings. Creates materials to be presented or used at meetings. Accompanies and assists the Director at meetings when needed.
  • Monitors, evaluates, recommends, and oversees changes to division forms and reports, and all revisions to the Complaint Resolution Procedures Manual, the Enforcement Plan, and the Criminal Conviction Guidelines.
  • Assists the Director and Executive Office with analysis and tracking of proposed legislation during legislative sessions. Prepares cost estimates and bill analyses for proposed legislation.
  • Assists the Director in evaluating the training needs of division staff on an ongoing basis. Develops and delivers training as needed, or makes arrangements for training to be obtained from other sources.
  • Researches and analyzes legal sources such as statutes, case law, administrative rules, and codes. Responds to inquiries regarding legal interpretations of TDLR’s multiple statutes and rules. Also responds to inquiries regarding TDLR’s enforcement procedures and policies. 
  • Researches and responds to inquiries about specific enforcement cases and enforcement holds placed in licensing records, from both inside and outside the agency.
  • Serves as the Enforcement Division’s primary contact for TDLR’s social media outlets.
  • Performs duties in accordance with the Complaint Resolution Procedures Manual, the Enforcement Plan and the Criminal Conviction Guidelines.
  • Consistently provides friendly, caring and professional customer service.
  • Complies with division and/or agency training requirements.
  • Demonstrates a spirit of teamwork, offering positive and constructive ideas, encouragement and support to other members of the staff and team, while upholding the agency’s core values.
  • Keeps management appropriately informed of ongoing activity and critical matters affecting the operation and well-being of the agency.
  • Adheres to all Texas Department of Licensing and Regulation Personnel Policies and performs other duties as assigned.

Minimum Requirements

Five (5) years’ experience performing organizational study and development work, statistical and investigatory research, data and policy analysis, and complex reporting in a regulatory enforcement, criminal law enforcement, or litigation law firm setting required. Five (5) years’ experience as a legal assistant that includes caseload management in a regulatory enforcement, criminal law enforcement, or litigation law firm setting will satisfy the experience requirement. Graduation from an accredited four-year college or university is preferred, and may substitute for one year of the experience requirement. Previous work experience with TDLR, particularly in the Enforcement Division, is preferred. Graduation from a standard senior high school or equivalent is required.

Veterans, Reservists or Guardsmen with an MOS or additional duties that fall in the fields of 30A Information Operations, 360- Yeoman, 8016- Special Technical Operations (STO) Administrator, and 3N0X0- Public Affairs or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply.

Additional Military Crosswalk information can be accessed at: http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationandCommunication.pdf


The successful candidate will have: Knowledge of organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures; of methods and procedures analysis techniques; of work simplification methods; of forms and records design and control procedures; and of statistical analysis. Knowledge of the principles and practices of public administration; of legal practices and terminology, and understanding of basic legal concepts such as jurisdiction, notice and due process. Knowledge of investigative methods, rules of evidence, and agency policies and procedures relevant to investigations and enforcement. Skilled in the use of computers and other office equipment. Advanced skill in the use of Microsoft Office, including Excel, PowerPoint, Word and Outlook; in Internet research; and in the creation and use of electronic databases. Excellent communication skills in the contexts of telephone contacts, in-person contacts, testifying in court, and public speaking. Excellent writing skills. Ability to evaluate problems; to develop alternative solutions; to oversee studies; to develop, interpret and implement policies and procedures; to design programs or training; to prepare concise reports; and to plan, assign, and/or supervise the work of others. Ability to plan, organize, and oversee research projects; to conduct quantitative and qualitative research, and to analyze data and apply deductive reasoning. Ability to analyze workloads, work processes and trends of the work unit, and to identify measures or indicators of the unit’s performance. Ability to establish priorities, goals and objectives; to devise solutions to administrative problems; and to develop and evaluate administrative policies and procedures. Proficiency in drafting complex statistical reports, investigative reports, and business correspondence. Ability to handle confidential information appropriately; to establish and maintain effective working relationships; and, to provide professional, friendly, caring customer service to all customers. Ability to demonstrate independent thinking and decision making. Ability to plan and manage multiple tasks or courses of action simultaneously, and respond to rapidly changing situations and priorities.

Applications may be downloaded from TDLR’s website https://www.tdlr.texas.gov/employ.htm.

E-mail or fax applications to: TDLR, Human Resources Office, Austin Texas 78711, Fax (512) 475-3377. E-mail Human.Resources@tdlr.texas.gov. Resumes will not be accepted in lieu of State Applications.  Applications not completely filled out may be rejected.  Only typed applications will be considered.

This job is not covered by the Fair Labor Standards Act (FLSA).


TDLR provides a total compensation package that enables us to attract, motivate, and retain highly skilled and talented employees, including a merit system, full use of salary ranges, performance awards, retention and recruitment bonuses.

TDLR participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

In compliance with the Americans with Disabilities Act (ADA), TDLR will provide reasonable accommodation during the hiring and selection process for individuals with a disability. If you need assistance completing the application, contact TDLR Human Resources at 512-463-7184. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview

Benefits Available to TDLR Employees

In addition to a positive and supportive work environment, The Texas Department of Licensing and Regulation offers a strong benefits package.

  • State-paid health and life insurance plans for you;
  • Optional dental plan and health insurance for your family members;
  • State retirement matching contribution;
  • Optional 401K and 457 Plans;
  • Flexible health and dependent day care accounts;
  • Optional term life insurance for you and your dependents;
  • Short and long term disability insurance for you;
  • Voluntary AD&D insurance;
  • Retirement through the Employees Retirement System (ERS);
  • Long Term Care Insurance;
  • Longevity Pay;
  • Direct Deposit;
  • Optional after tax-contributions to a 529 Texas College Investment Plan;
  • Paid sick leave accrues from your first day at work;
  • Sick Leave Pool for catastrophic illnesses and injuries;
  • Workers’ Compensation;
  • Family Medical Leave;
  • Military Leave;
  • Jury Duty Leave;
  • Smoke-free workplace;
  • Confidential and personalized Employee Assistance Program services;
  • Tuition Reimbursement Program;
  • Career Paths that ensure professional growth and advancement within the agency;
  • On-the-job and cross-training to develop job related skills and enrich professional growth;
  • Wellness programs and activities such as yoga and massage therapy;
  • Employee and family-friendly workplace;
  • Flexible/Compressed work schedules;
  • Paid vacation accrues from your first day worked;
  • Active charitable employee associations;
  • Length of Service awards;
  • Generous holiday schedule;
  • Employee Recognition Programs;
  • Casual dress; and
  • A progressive agency culture that promotes open communication, efficiency, transparency and trust.

Staff Compensation Information, as required by Government Code, Section 659.026.