License and Permit Specialist/ Safety Regulators Team - License and Permit Specialist II - 2 Positions

  • Posting Number: 0902-21
  • Group/Step: B14, Positions 583, 539
  • Opening Date: 09/16/20
  • Closing Date: until filled
  • $34,500- $38,200.08 annually

Job Description

The License and Permit Specialist II is selected by and responsible to the Licensing Supervisor and performs licensing duties for the Licensing Division. Work involves initial review, analysis and data entry of licensing applications and auditing of required fees for issuance of licenses; file maintenance; responding to customer and staff inquiries; disseminating information concerning agency programs and services; and may include training of new personnel. The License and Permit Specialist II is responsible for maintaining and providing statistical data to the Licensing Supervisor. Work is performed under general supervision with limited latitude for exercising initiative and independent judgment. Work requires frequent contact with the public, government officials and department staff.

Essential Duties

  • Receive, review and process incoming license applications. Perform data entry of applications as needed and generate letters of incomplete application as necessary. Issue applications for licensure when all requirements are met.
  • Review and process outgoing and incoming correspondence for correction and completion.
  • Communicate regulated industry Laws and Rules requirements and section procedures to the public, government officials, and department staff in a positive and professional manner in such a way as to instill confidence and trust.
  • Prepare and maintain records associated with license applications.
  • Complies with division and/or agency training requirements.
  • Keep management appropriately informed of ongoing activity and critical matters affecting the operational well-being of the agency.
  • Demonstrate a spirit of teamwork offering positive and constructive ideas, encouragement, and support of other members of the team and division staff.
  • Adhere to all TDLR Personnel Policies and perform other duties as assigned or required to maintain agency and division operations.

Minimum Requirements

One (1) year experience in the issuance of licenses, registrations, or certifications; or three (3) years of responsible administrative experience which involved office practices and procedures. Sixty (60) hours of college coursework from an accredited college or university may substitute for two years of the administrative experience requirement. Skilled in the use of software such as Windows and Word required. Knowledge of programs regulated or to be regulated by TDLR preferred. Proficiency in Spanish, Vietnamese, or Mandarin language preferred.

Veterans, Reservists or Guardsmen with an MOS or additional duties that fall in the fields of 31-Military Police, IS- Intelligence Specialist, 401 Investigator, 5805 Criminal Invest. Officer, 14NX Intelligence or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply.

Additional Military Crosswalk information can be accessed at: http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_InspectorsandInvestigators.pdf

Remarks

The successful candidate will have: knowledge of administrative rules, policies and procedures process; Skilled in research techniques and customer service; Ability to establish and maintain courteous, effective working relationships; Ability to relate department interpretation, explain and apply (orally and in writing) state law, department policies, rules and procedures; Ability to train personnel; Ability to work in a team environment, coordinating work flow within the team as needed. Ability to assist in the development of section and department plans, goals and programs to measure achievement of established goals; Ability to provide friendly, caring service to customers; Skilled in MS Word and/or Excel.

Applications may be downloaded from TDLR’s website https://www.tdlr.texas.gov/employ.htm. E-mail or fax applications to: TDLR, Human Resources Office, P.O. Box 12157, Austin Texas 78711, Fax (512) 475-3377. E-mail Human.Resources@tdlr.texas.gov. Resumes will not be accepted in lieu of State Applications. Applications not completely filled out may be rejected. Only typed applications will be considered.

This job is covered by the Fair Labor Standards Act (FLSA).

TDLR IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

TDLR participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

TDLR provides a total compensation package that enables us to attract, motivate, and retain highly skilled and talented employees, including a merit system, full use of salary ranges, performance awards, retention and recruitment bonuses.

In compliance with the Americans with Disabilities Act (ADA), TDLR will provide reasonable accommodation during the hiring and selection process for individuals with a disability. If you need assistance completing the application, contact TDLR Human Resources at 512-463-7184. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview


Benefits Available to TDLR Employees

In addition to a positive and supportive work environment, The Texas Department of Licensing and Regulation offers a strong benefits package.

  • State-paid health and life insurance plans for you;
  • Optional dental plan and health insurance for your family members;
  • State retirement matching contribution;
  • Optional 401K and 457 Plans;
  • Flexible health and dependent day care accounts;
  • Optional term life insurance for you and your dependents;
  • Short and long term disability insurance for you;
  • Voluntary AD&D insurance;
  • Retirement through the Employees Retirement System (ERS);
  • Long Term Care Insurance;
  • Longevity Pay;
  • Direct Deposit;
  • Optional after tax-contributions to a 529 Texas College Investment Plan;
  • Paid sick leave accrues from your first day at work;
  • Sick Leave Pool for catastrophic illnesses and injuries;
  • Workers’ Compensation;
  • Family Medical Leave;
  • Military Leave;
  • Jury Duty Leave;
  • Smoke-free workplace;
  • Confidential and personalized Employee Assistance Program services;
  • Tuition Reimbursement Program;
  • Career Paths that ensure professional growth and advancement within the agency;
  • On-the-job and cross-training to develop job related skills and enrich professional growth;
  • Wellness programs and activities such as yoga and massage therapy;
  • Employee and family-friendly workplace;
  • Flexible/Compressed work schedules;
  • Paid vacation accrues from your first day worked;
  • Active charitable employee associations;
  • Length of Service awards;
  • Generous holiday schedule;
  • Employee Recognition Programs;
  • Casual dress; and
  • A progressive agency culture that promotes open communication, efficiency, transparency and trust.

Staff Compensation Information, as required by Government Code, Section 659.026.