Frequently Asked Questions
General Program Questions
1. What is a vehicle protection product (VPP)?
A vehicle protection product or VPP is a product or system that comes with a written warranty and that is installed or applied to a vehicle, designed to prevent loss of or damage to a vehicle from a specific cause, and under which a warrantor is required to pay for loss or damage resulting from the failure of the product to perform as represented in the warranty.
Examples of VPPs include car alarms, window etching, fabric protectors, and paint protectors.
2. Who is a “vehicle protection product warrantor” or “warrantor”?
A “vehicle protection product warrantor” or “warrantor” is a person, company, or entity that is contractually obligated to the vehicle protection product purchaser under the terms of the warranty.
3. What law governs vehicle protection products?
Beginning September 1, 2017, vehicle protection products and vehicle protection product warrantors are governed by the Deceptive Trade Practices-Consumer Protection Act (DTPA). No licensing or registration requirements exist under the DTPA, but DTPA contains other provisions affecting vehicle protection products and vehicle protection product warrantors. More information about consumer protection is available on the Attorney General’s website.
Licensing and Authority Questions
1. Does a VPP warrantor have to register?
Beginning September 1, 2017, a VPP warrantor is no longer required to register with TDLR.
2. What happens to previously issued VPP warrantor registrations?
All VPP warrantor registrations with TDLR expire on September 1, 2017.
3. I bought a vehicle protection product warranty before September 1, 2017. Is my warranty still valid?
Yes, your VPP warranty is still valid. Changes to statute made by Senate Bill 2065 (85th Legislature, Regular Session, 2015) do not affect the validity or terms of a vehicle protection product warranty that was issued or renewed before September 1, 2017.