Your Voice Matters: Feedback for TDLR's Vehicle Protection Product Warrantors Program

In March 2014, TDLR asked licensees and the public to share their ideas and experiences related to TDLR. People participated through face-to-face meetings around the state, on an online crowdsourcing website, through social media, and by email.

Participants were asked to answer four questions:

• What does TDLR do well?
• What can TDLR do better?
• What changes would you make to TDLR if you were king or queen for a day?
• Over the next five years, what major changes will affect the way you do business and the services we provide?

We used people’s responses to help us create our strategic plan.

Below you will find participants’ responses concerning TDLR’s Vehicle Protection Product Warrantors program.

What does TDLR do well?

• FAQs are really good.

What can TDLR do better?

• TDLR should do better about notifying people when updates take place on the website.

What changes would you make to TDLR if you were king or queen for a day?

• TDLR should consolidate the SCP and VPP program into one.

Over the next five years, what major changes will affect the way you do business and the services we provide?

• Consumer Financial Protection Bureau - They will be more prominent and have more oversight. They will have more power than other agencies.

Top of Page | Vehicle Protection Product Warrantors Home Page | TDLR Home Page