Digital Accessibility Policy

The Texas Department of Licensing and Regulation is committed to providing meaningful access to government services via digital accessibility as a basic human right.

Reporting Problems

TDLR welcomes all feedback regarding the accessibility of digital resources. If you experience any problems accessing the information available through our website, please contact us at access@tdlr.texas.gov or call (512) 463-6599. You may also contact us through Relay Texas.

To enable us to respond in a manner most helpful to you, please indicate the nature of the accessibility issue, the web address of the requested material, and your contact information so that we may follow up with a status of the resolution.

Our staff will work with you to provide the information in an accessible format as soon as possible.

Testing Criteria

We use the W3C Web Content Accessibility Guidelines 2.2, Level AA as an established testing criteria for webpages, applications, and documents.

Testing Tools

The following automated and manual testing tools are utilized in the testing of digital resources prior to publication or major releases of software products.

• Adobe Acrobat Accessibility Checker
• Deque Axe
• WebAIM WAVE
• Google Lighthouse
• NVDA Screen Reader
• Voiceover Screen Reader

Resources

• EIR Accessibility Tools and Resources – Department of Information Resources
• Governor’s Committee on People with Disabilities – Office of the Texas Governor
• Texas Council for Developmental Disabilities
• Accessibility Resources – Texas.gov
• Accessibility Training Opportunities – Texas State University

Legal Framework

The following rule chapters outline the minimum requirements that state agencies must meet to achieve compliance. TDLR seeks to go beyond compliance and create resources that are genuinely accessible and useful for humans.

• 10 Texas Government Code, Ch. 2054 – Information Resources
• 1 Texas Administrative Code, § 206.50 – Accessibility of State Agency Websites
• 1 Texas Administrative Code, Ch. 213 – Electronic and Information Resources
• Americans with Disabilities Act, Title II Regulations

Last Updated: August 1, 2024