Service Contract Providers
A Service Contract Provider provides extended warranties to consumers for a specified period of time and for an additional cost beyond the price of the product.
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Program News and Updates
Residential Service Companies (Home Warranties)
September 1, 2021
Oversight of the Residential Service Companies (Home Warranties) (RSC) program was transferred to TDLR from the Texas Real Estate Commission (TREC) on September 1, 2021.
Residential Service Companies are licensed to provide consumers with contracts known as Home Warranties.
Home warranties cover the cost of replacing or repairing damage to large home appliances or residential electrical, plumbing, heating, cooling or air conditioning systems caused by a power surge, a defect in materials or workmanship, or damage caused by normal wear.
Home warranties are typically, although not always, offered when you purchase a home. Consumers should always check to see if the Residential Service Company they are considering is licensed and review contracts carefully before choosing one.
It’s important to note that you are not required to purchase a home warranty when you purchase a home.
Questions you should ask when choosing a home warranty company include:
- How much will the plan cost?
- How long does the plan last?
- What specific items does the home warranty cover?
- Are there any limits to the coverage? Are there incidents that would not be covered?
- Is there a limit to how much the company will pay?
- Would a pre-existing condition void coverage?
- Is there a fee for service calls?
- Who will decide what company will make any repairs?
- How fast will any repairs be made?
- Will the plan replace an item that can’t be repaired?
RSC Ombudsman Program
September 1, 2021
TDLR has an RSC Ombudsman to assist consumers with issues related to RSCs, including claim delays or denials, by providing an intermediary between the RSC and the consumer when the consumer needs assistance communicating with an RSC.
If you have any questions or concerns related to an RSC or your residential service contract, please contact the RSC Ombudsman at 512-936-3049.