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Consumer Protection

Downloadable Checklist for Reporting Credit Card Skimmers Now Available

Posted in: Motor Fuel Metering and Quality

TDLR has created helpful instructions for reporting credit card skimmers. Download, print out and post this checklist for gas station employees to follow if a skimmer is found. The poster provides clear instructions regarding gas skimmers: Reminder: Unauthorized removal and disposal of a credit card skimmer is a crime that could lead to civil penalties and criminal… Read More about Downloadable Checklist for Reporting Credit Card Skimmers Now Available

Residential Service Companies (Home Warranties)

Posted in: Service Contract Providers

Oversight of the Residential Service Companies (Home Warranties) (RSC) program was transferred to TDLR from the Texas Real Estate Commission (TREC) on September 1, 2021. Residential Service Companies are licensed to provide consumers with contracts also known as Home Warranties. Residential service contracts cover the cost of replacing or repairing damage to large home appliances or residential electrical, plumbing,… Read More about Residential Service Companies (Home Warranties)

RSC Ombudsman Program

Posted in: Service Contract Providers

TDLR has an RSC Ombudsman to assist consumers with issues related to RSCs, including claim delays or denials, by providing an intermediary between the RSC and the consumer when the consumer needs assistance communicating with an RSC. If you have any questions or concerns related to an RSC or your residential service contract, please contact… Read More about RSC Ombudsman Program