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Client Access to Health Records

Practitioners and their facility managers must publicly share specific instructions for clients or their guardians to access their health records.

Persons responsible for compliance under this rule must prominently post on any related website and at any facility detailed instructions for a client to request the client’s health care records from the practitioner or facility;

The notice must contain the following wording:

Texas law provides certain rights regarding privacy of and access to health care records (Texas Health & Safety Code, Chapter 181, Medical Records Privacy). Contact the Texas Office of the Attorney General, Consumer Protection Division to file a consumer complaint alleging a violation of your privacy rights regarding protected health information.

Report suspected violations of statutes or rules enforced by the Texas Department of Licensing and Regulation by contacting the Department or calling (800) 803-9202.

Who does this apply to?

Any practitioner, with respect to a website that advertises the practitioner’s services;

Any practitioner with management authority, with respect to:

  1. a website that advertises the services of a facility; and
  2. the signage at a facility; and

Any licensed or accredited facility, with respect to a website that advertises the services of the facility and to the signage at the facility.