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Remote Service Businesses

A “Remote service business” is any business that enables a client to schedule digitally prearranged remote services with a person holding a Texas practitioner license, in exchange for compensation.

Typically, the digitally prearranged remote services are scheduled via an app, website, etc. that is operated by the remote service business, although the scheduling may happen through any “online enabled” system.


Notification to Operate

TDLR does not license remote service businesses. You do not need to be licensed by TDLR to operate a remote service business. Any person or business, whether licensed by TDLR or not, may operate a remote service business.

Any services offered to customers must be provided by an individual who holds a valid Texas practitioner license, operating within the scope of activities permitted by their license type.

License Holders

If you hold a Texas practitioner or establishment license and you wish to operate a remote service business, you must submit a TDLR notice of intent to operate a remote service business.

Non-License Holders

If you are not licensed by TDLR, we encourage you to voluntarily provide notice of your intent to operate a remote service business.


Customer Notifications

A remote service business is required to provide certain information to customers who schedule services.

Pre-Appointment Information

Prior to performing the services, you must provide to the customer:

Receipt for Services

Within a reasonable time after completion of a digitally prearranged remote service, you must provide the customer with a receipt that includes:

In addition, your receipt must contain a statement informing customers of TDLR's website address and telephone number along with a notice that the customer may contact TDLR to file a complaint against the business or person performing services.

An example is provided below:

Regulated by the Texas Department of Licensing and Regulation
Website: https://www.tdlr.texas.gov/
Phone: (512) 463-6599
Submit complaints at: https://www.tdlr.texas.gov/complaints


Health and Safety Requirements

Before a licensed individual provides a digitally prearranged remote service, the remote service business and the licensee must ensure that all implements and supplies have been cleaned, disinfected, and sanitized or sterilized in accordance with applicable laws and rules.

A remote service business and licensee performing remote services must ensure compliance with all safety and sanitations requirements (PDF) related to the digitally prearranged remote services being provided.


Records Management

Remote service businesses are required to maintain records for a period of at least 5 years, to include:

These records must be made available to TDLR staff upon request.


Access Control

If you have knowledge that a person who performs digitally prearranged remote services on your network is out of compliance with Texas laws/rules, it is your responsibility to terminate access for that individual to your network. This may include, but it not limited to: